Question 1

Terms of Service

Accepted Answer

Effective Date: October 31, 2025
Company Name: Wichercraft
Contact Email: wichercraft@gmail.com
Website: wichercraft.com(http://wichercraft.com/)

Please read these Terms of Service ("Terms", "Agreement") carefully before using the Wichercraft website and related services operated by Wichercraft ("we", "us", "our"). By accessing or using our website, making a purchase, or subscribing to our newsletter, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

Question 2

1. Use of Our Website

Accepted Answer

You may use the Wichercraft website for personal, non-commercial purposes, including browsing products, purchasing items, or signing up for newsletters and updates. You agree not to use the website for any unlawful or prohibited activities.
We reserve the right to terminate or restrict access to our site and services if we believe you have violated these Terms.

Question 3

2. Products and Services

Accepted Answer

Wichercraft offers handmade pottery products and promotes classes or workshops at Haven Pottery Studio. Product availability may change without notice. We reserve the right to limit quantities or discontinue products at any time.
All prices are listed in Canadian dollars (CAD) and are subject to change.

Question 4

3. Orders and Payments

Accepted Answer

When you place an order through our website:
 • You agree to provide accurate, current, and complete information including your name, billing and shipping address, phone number, and payment details.
 • Payments are securely processed through third-party services integrated via our platform (e.g., Wix).
 • We reserve the right to refuse or cancel orders at our sole discretion, including for suspected fraud or pricing errors.

Question 5

4. Shipping and Delivery

Accepted Answer

We ship to locations specified at checkout. Delivery times and shipping costs are provided at the time of purchase and may vary depending on your location and the chosen shipping method.
Delays caused by postal or courier services are outside of our control. We are not liable for lost or stolen packages once marked as delivered by the carrier.

Question 6

5. Returns and Exchanges

Accepted Answer

Due to the handmade nature of our products, all sales are considered final, unless the item arrives damaged or defective.
To request a return or exchange for a damaged item, please contact us at wichercraft@gmail.com within 7 days of delivery. We may request photos or other documentation to assess the issue.
Approved returns must be shipped back in their original packaging. Return shipping costs are the buyer’s responsibility unless otherwise stated.

Question 7

6. Newsletter and Communications

Accepted Answer

By signing up for our newsletter, you consent to receive email communications about new products, classes, workshops, and updates. You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

Question 8

7. Intellectual Property

Accepted Answer

All content on the Wichercraft website—including but not limited to product images, text, designs, logos, and graphics—is the intellectual property of Wichercraft or its content providers and is protected under Canadian copyright law.
“Wichercraft” is a registered business name in the Province of Alberta. Unauthorized use of our business name, branding, or original content is strictly prohibited.
We reserve all rights to our intellectual property. Use of our materials without prior written consent may result in legal action.

Question 9

8. Third-Party Services

Accepted Answer

We may use third-party platforms such as Wix, Facebook, Google, and others for website functionality, advertising, and analytics. Your use of these services may be subject to their own terms and privacy policies.

Question 10

9. Account Management

Accepted Answer

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and restricting access to your account.
You are responsible for all activities that occur under your account and agree to notify us immediately of any unauthorized use.

Question 11

10. Limitation of Liability

Accepted Answer

To the fullest extent permitted by law, Wichercraft shall not be liable for any direct or indirect damages, including but not limited to personal injury, property damage, incidental, special, consequential, or punitive damages, arising from the use or misuse of our products or services.
All products are handmade and sold "as is" without warranties of any kind, express or implied. Customers are responsible for using products appropriately and with reasonable care.
By purchasing and using our products, you acknowledge and accept that handmade pottery may vary in durability and performance and may present breakage risks under certain conditions (e.g., exposure to extreme heat or impact).

Question 12

11. Governing Law

Accepted Answer

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the applicable laws of Canada. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Alberta.

Question 13

12. Changes to These Terms

Accepted Answer

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after any such changes constitutes your acceptance of the revised Terms.

Question 14

13. Contact Information

Accepted Answer

If you have any questions about these Terms, please contact us at: wichercraft@gmail.com